THE WORK

Receipts attached.

Every case study on this page started the same way: with an audience being handed the flattened version of themselves.

◆ Communities recirculated as the narrowest version of their own culture.

◆ Women told to accept the birth control category as it is.

◆ Skincare addicts made to believe that serious skincare couldn’t also be fun.

The work, every time, was finding the truer thing underneath: the unexpected connections that earn a brand its way in. The strategy followed from there.

Twelve cases, in one place: three Mildred Mae engagements and nine from in-house and agency roles, filtered by the kind of work. Every card says which is which.

MILDRED MAE ENGAGEMENT → IN-HOUSE2023

ESTÉE LAUDER COMPANIES · CLINIQUE GLOBAL

STRATEGIST ON RETAINER · CONTENT STRATEGY · WORKSHOPS

How do you reintroduce a brand consumers can no longer describe?

A global content strategy that led to a full-time offer.

Brand & positioning Social & content Research & insights Teams, systems & tools

Beauty

MILDRED MAE ENGAGEMENT2022–2023

LAURA KHOUDARI · LIFTING HEAVY THINGS

BRAND SPRINT · BRAND IDENTITY · WEB DEVELOPMENT · SOCIAL & CONTENT STRATEGY

How does an author reach a new audience without losing her current one?

A client who came back four times.

Brand & positioning Social & content Research & insights

Wellness · author, founder-led

MILDRED MAE ENGAGEMENT2025

LIGARE GATHERINGS

DISCOVERY & RESEARCH · ENGAGEMENT STRATEGY · AUDIENCE ARCHITECTURE

How do you build one brand that opens doors for both guests & investors?

Integrated strategy & custom AI for a pre-seed start-up.

Research & insights Brand & positioning Social & content Teams, systems & tools

Start-up

AGENCY-SIDE2025

SPRITE · REFRESH YOUR FEED

SOCIAL & CREATOR STRATEGY · COMMUNITY · INTELLIGENCE & MEASUREMENT

How does a brand with three decades of cultural standing get its voice back?

From at-risk to the whole portfolio’s proof case, in one quarter.

Social & content Teams, systems & tools Research & insights

Food & beverage · CPG

AGENCY-SIDE2021

EVOFEM · PHEXXI

BRAND STRATEGY · PRODUCT LAUNCH

How do you launch into a category women have stopped expecting anything from?

Hormone-free Phexxi, the first and only FDA-approved use-it-only-when-you-need-it prescription vaginal gel, launched as a permission slip.

Brand & positioning Social & content Campaigns & activation Research & insights

Pharma

IN-HOUSE2014–2017

L’ORÉAL · KIEHL’S SINCE 1851 GLOBAL

BRAND MARKETING · CREATIVE STRATEGY · CONTENT DEVELOPMENT

How does one brand stay consistent across 60+ local markets?

A pioneering social-first integrated global strategy.

Social & content Teams, systems & tools Brand & positioning Campaigns & activation

Beauty

AGENCY-SIDE2022

MATTEL · BARBIE

CULTURAL STRATEGY · PR · COMMUNICATIONS PLANNING

How does a doll do what a corporate statement can’t?

Mattel’s first-ever transgender Barbie.

Campaigns & activation Brand & positioning Research & insights

Toys & games

IN-HOUSE2016

KIEHL’S x ZOOLANDER 2

EARNED MEDIA · PARTNERSHIPS · CREATIVE STRATEGY · EXPERIENTIAL

How far can serious skincare go on a joke?

The Derek Zoolander Center for People Who Don’t Age Good.

Campaigns & activation Social & content

Beauty

AGENCY-SIDE2022

SANOFI · UNBRANDED FLU

CAMPAIGN & CREATIVE STRATEGY · HEALTH COMMUNICATIONS

How do you encourage getting vaccinated when fear stops working?

A flu campaign for brains too overloaded for one more warning.

Campaigns & activation Research & insights

Pharma

AGENCY-SIDE2018

CETAPHIL BABY

DISCOVERY & CONSUMER INSIGHTS · CREATIVE STRATEGY · REBRAND

How does a new mom pick a brand for her baby?

A benchmark-breaking campaign extending mom’s own ritual.

Research & insights Campaigns & activation Brand & positioning

Consumer healthcare

AGENCY-SIDE2025

A $50B GLOBAL BRAND’S SOCIAL STUDIO

TEAM ARCHITECTURE · ORGANIZATIONAL DESIGN

How do 70+ people across four agencies become one team?

An operating model for people who had inherited one another — and still had to work as an integrated studio.

Teams, systems & tools

CPG · marketing services

IN-HOUSE2019

T-MOBILE x TACO BELL

BRAND PARTNERSHIPS · EXPERIENTIAL · SOCIAL STRATEGY

How do you make people love an industry they hate?

A partnership made for taco’ing about.

Campaigns & activation Social & content

Telecom × QSR

What are you trying to understand, change, or make true?